Shipping policy

Shipping

Orders are processed during business days excluding weekends and holidays. Shipping restricted to continental US.

 

Missing / Lost Packages

not responsible for items lost, stolen, or damaged in the transit.  If an order tracks as delivered but is not received please check back doors and porches as well as with neighbors, as carriers do occasionally make delivery errors. Unfortunately we are unable to do anything on our end. The carrier will most likely request you submit a claim. 

If an order tracks as delivered but is not received and unable to be located by the customer it is then considered stolen. There is no insurance we can add to an order that will replace or refund an order that tracks as delivered.  If there is a delivery issue with your order please contact the shipping company immediately for assistance.

 

Damages

All of our products are carefully inspected before they are shipped, and are always adequately packaged with handling & transit in mind. While we do take care when packaging your order, damages can happen. If your order arrives in an unusable state, please contact me at info@yurariessence.com with a photo of the damaged product & shipping box within 48 hours of receiving. A damage claim will be filed with the shipping carrier and we will work together to find a solution to your damaged product. In most cases, a replacement is sent once the claim as been initiated & approved.